SHOPTALK WOMEN
Speakers
SHOPtalk 2020 conference
SUN-WED
MAR
22-25
FEATURED SPEAKER
SESSION 2
Hiring and Training the Next Generation Workforce
TRACK 1 ROOM
14:45 - 15:25
Hiring and Training the Next Generation Workforce
Sunday, March 22nd, 14:45-15:35
One of the biggest challenges brands and retailers face is how to hire the right digital talent. This challenge is especially acute when businesses seek candidates with high-demand technology skills. At the same time, a number of companies are investing in upskilling programs for existing employees across the organization, whether they work at corporate headquarters or in the warehouse.
In this two-part session, hear how companies identify and recruit the best candidates, as well as how they empower their existing workforce to work alongside emerging technologies.
- Seemantini Godbole, EVP & Chief Information Officer, Lowe’s
- Julie Bowerman, Chief Global Digital Consumer & Customer Experience Officer, Kellogg Company
22
MAR
TRACK 1
14:45
FEATURED SPEAKER
SESSION 3
Cutting-Edge Retail Technologies: Highlighting the Hubs of Global Innovation
Retail technology innovation is a global phenomenon. In some markets like China and India, a growing middle class has given rise to new innovative businesses looking to serve these consumers better. In other markets like Israel, a growing number of startups in the local ecosystem are focused on addressing the needs of retailers. This session will include a detailed look at global hubs of retail innovation with experts from around the world.
TRACK 2 ROOM
10:00 - 10:45
Delighting Customers through Personal Interactions
Today’s online shopping experiences are increasingly tailored to each individual— consumers now expect retailers to understand their preferences and buying habits. Increasingly, these expectations are crossing into physical stores as innovative retailers adopt new clienteling and customer service technologies and empower their associates to build meaningful connections with shoppers through personal service.
In this session, hear from industry leaders as they discuss how they’re using personalization tactics online and offline to create more relevant, engaging shopping experiences.
- Amy Errett, Founder & CEO, Madison Reed
- Katie Echevarria Rosen Kitchens, Co-Founder & Editor in Chief, FabFitFun